Update

You will remember that we posted on this website in November 2025 about the negative report we received from the Care Regulator (CQC). At that point we updated you as to the work being undertaken to resolve some of the issues the CQC raised.  We also noted that the Home was not happy with the CQC's inspection and would be appealing against the content of the report and the ratings. I am pleased to tell you that following an inspection of the Home last month, the Home is no longer in ‘special measures’ and is is no longer regarded as ‘inadequate’ according to the CQC’s ratings system. The full report will be made available shortly, but we are pleased to note that we received a “good” grading in both the Caring and Responsive categories. Whilst we obtained ‘requires improvement’ in the Safe, Effective and Well Led categories, we were pleased to note several excellent examples used by the CQC as to the care we provide and improvements we continue to make and embed.

The CQC acknowledged that we continue to be proactive in response to their feedback, including the introduction of new systems to monitor and record staff debriefs; improve the capturing of information to enhance decision making; strengthen oversight and improve risk assessments; and to strengthen our reporting of safeguarding issues.

We are very pleased to see that the report acknowledges how our team feel about the Home and notes positive examples of training and how this has enhanced our team’s confidence in practice.  They noted that the change to a new pharmacy has improved our medications process. Our catering continues to get very good feedback with one of our Residents noting that the food is excellent, and their appreciation of “gateaux for tea”! The CQC specifically noted that our Residents were enjoying their meals, were able to choose what they preferred to eat, where they prefer to eat it and were supported.  We are proud of the CQC's comments in relation to how we treat our Residents with dignity and respect, and on the several cultural improvements and significant work that has been undertaken over the last six months. The CQC also acknowledged the strength of our communications with other professionals and relatives of Residents.

We continue to work on our Residents’ care and treatment plans to improve accuracy and inclusivity along with the real time documentation of treatment and changes to resident care.  We continue to provide enhanced training to our team and we are delighted to offer dementia training to relatives of our Residents, which has so far had very positive feedback.

I would like to thank personally our excellent team who have worked tirelessly to improve our rating and continue to provide a high standard of care to our Residents. Your commitment, continued training, and empathy is invaluable to our Home delivering person centred care. We were particularly proud to see the CQC acknowledge that the Home had undertaken significant work to strengthen and embed a positive culture and that this was clearly visible.

I would also like to take this opportunity to thank all our external stakeholders for their considerable and continued support, especially over the last six months. We value the relationships we have built with you and hope they continue to flourish.

We will continue in our efforts to maintain and improve our Home, and as always, we welcome your valuable feedback on what we do and how we could do it even better!